NHIF > Benchmarking > Patient Satisfaction Program

Patient Satisfaction Program

Enrollment is Open for Patient Satisfaction Benchmarking Program

The NHIF Patient Satisfaction benchmark results have been remarkable with 95% of patients preferring to receive their infusion in the home setting and 98% of patients surveyed indicating they are highly satisfied with their home infusion services. Additionally, patient satisfaction is so critical that is has been deemed a mandatory requirement for all Accountable Care Organizations (ACOs) and Medicare providers. As the industry expands Medicare services, measuring patient satisfaction is expected to become a requirement of participating providers. Patient satisfaction can be an influential factor in the growth of the industry and these benchmarks are therefore vital to the home infusion industry.

Patient Satisfaction Benchmarking Reports 

With assistance from the National Home Infusion Foundation, NHIA established the first industry-wide benchmarks for home infusion patient satisfaction in 2019.