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Jennifer Zhao, Johns Hopkins Care at Home; Brian Sherman, RN, Johns Hopkins Care at Home; Ashley McCracken, PharmD, MBA, Johns Hopkins Care at Home; Stephanie Watkins, RN, Johns Hopkins Care at Home; Kristopher Rusinko, PharmD, PhD, MBA, MEd, MS, Johns Hopkins Care at Home
A productivity metric that infusion sites measure to gauge operations is chair capacity, which is a direct reflection of physical chair utilization based on the inputs of total time patients occupy chairs and total time the chair is available (i.e., hours of operation multiplied by chair count). Although a convenient metric, it does not capture all relevant information, and there is a need to identify standard metrics that account for infusion nurse workload. Minimal literature currently exists that describes specific methods for obtaining more accurate clinician-focused capacity metrics that could better track productivity and staffing needs for successful operations. The purpose of this project is to identify metrics that will account for clinician-focused capacity and use them to create an operational tool that ambulatory infusion suites (AISs) can utilize to relay productivity and business standards.